The sales engine at your organization is running smoothly and you have new policies coming in the door. Your rating algorithm works its magic and suggests that you should inspect the property.
Read More »Complaint Triage - Know the right steps
Posted by Morgan Cassady on Mar 10, 2015 10:00:00 AM
Topics: Perfect Customer Experience, Customer Satisfaction, Complaints, Problem Resolution
Feel Good Friday - Superior Customer Service
Posted by Morgan Cassady on Oct 17, 2014 5:41:00 PM
Topics: Feel Good Friday, Customer Satisfaction, Customer Service
Property Claims Satisfaction Climbs...again.
Posted by Morgan Cassady on Mar 3, 2014 4:33:00 PM
Insurers that keep homeowners apprised of the claims process from start to finish are faring well in terms of meeting—and even exceeding—their customers' expectations. Or so it seems, according to the results of J.D. Power's 2014 Property Claims Satisfaction Study.
The importance of thorough communication and a well defined process.
Read More »Topics: Claims, Customer Satisfaction