CIS Group Scoop

Complaint Triage - Know the right steps

Posted by Morgan Cassady on Mar 10, 2015 10:00:00 AM

The sales engine at your organization is running smoothly and you have new policies coming in the door. Your rating algorithm works its magic and suggests that you should inspect the property. 

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Topics: Perfect Customer Experience, Customer Satisfaction, Complaints, Problem Resolution

Feel Good Friday - Superior Customer Service

Posted by Morgan Cassady on Oct 17, 2014 5:41:00 PM

Feel Good Friday!

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Topics: Feel Good Friday, Customer Satisfaction, Customer Service

Property Claims Satisfaction Climbs...again.

Posted by Morgan Cassady on Mar 3, 2014 4:33:00 PM

Insurers that keep homeowners apprised of the claims process from start to finish are faring well in terms of meeting—and even exceeding—their customers' expectations. Or so it seems, according to the results of J.D. Power's 2014 Property Claims Satisfaction Study.

The importance of thorough communication and a well defined process.

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Topics: Claims, Customer Satisfaction