This level of quality and commitment all starts with our core philosophy:
We are on a never-ending journey in pursuit of the Perfect Customer Experience.
Now, the Perfect Customer Experience doesn’t mean we are perfect — our companies conduct almost 3,000,000 field underwriting transactions each year, so 100% perfection isn’t possible — it means we are always striving for the very best and are committed to always getting better. We define our Perfect Customer Experience goal by three over-arching internal demands:
1. Ease of Use
If you have to work hard at being our client, we’re not doing things right. Our job is to make doing business with us a pleasant experience. Simply put, we work to please our customers — not the other way around.
2. The Most Efficient Product
The ability to be a low-cost supplier, without sacrificing timeliness and accuracy is the key component that separates us from our competition, and deliver the Perfect Customer Experience.
3. How We React When Things Aren’t Perfect
Human interaction is a necessary part of our day-to-day business. This guarantees that, at times there will be conflict. We judge our dedication to the Perfect Customer Experience by how passionately we react on your behalf when service is less than perfect. Specific metrics are built to measure our reaction time and resolution speed to customer inquiries. This information is transparent and we willingly shared it with you.
See how Cornerstone Appraisal Services and the Perfect Customer Experience can get you on the road to the good life.
Until Next Time,
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